TA’s commitment to all its stakeholders – including industry and ākonga – is evident through its numerous activities and interactions. Conversely, MITA’s value to stakeholders is demonstrated in the feedback it receives and in the industry activities it is invited to take part in.
It strives to provide the following benefits for its stakeholders:
To employers
- Education and training designed by industry for industry
- Standards-based training with measurable outcomes
- Module courses with direct outcomes
- A more skilled and adaptable workforce with training responsive to new markets, products, services and technologies
- Training that is an investment with clear benefits, rather than a cost.
To Ākonga
- Formal recognition of skills and knowledge
- Listed on a national database
- Skills and qualifications that are portable nationally and internationally
- Greater choice and flexibility in what, where and how to learn
- Opportunity to continually build on credits towards qualifications.
MITA Consulting Ltd Quality Policy
Our Commitment
MITA Consulting Limited is committed to delivering high quality education and assessment services that support the professional development and safety of workers in the New Zealand Electricity Supply Industry. We aim to exceed the expectations of our learners, industry partners, and regulatory bodies, through excellence in training delivery, continuous improvement, and a strong quality culture.
Strategic Quality Objectives
To uphold our commitment, MITA Consulting has established the following quality objectives: Sustain high levels of learner and customer satisfaction. Maintain confidence with statutory and regulatory bodies through full compliance and transparent practices. Continuously improve training quality, operational efficiency, and learner outcomes. Incorporate new technologies and industry relevant teaching methods. Invest in staff development to enhance competency, awareness, and professional growth.
Our Quality Approach
To achieve these objectives, MITA Consulting will:
- Maintain a Quality Management System (QMS) aligned with ISO9001.
- Operate in full compliance with statutory and regulatory bodies.
- Embed quality responsibility at every level of the organisation.
- Foster effective communication around quality matters, both internally and externally.
- Evaluate staff, learner, and organisational performance regularly to inform continuous improvement.
- Maintain currency and ensure alignment with all applicable unit standards and industry pathways.
Leadership and Accountability
- The leadership team of MITA Consulting Limited is fully committed to:
- Meeting all customer, statutory, and regulatory obligations.
- Promoting a strong quality culture across the organisation.
- Continuously improving the QMS and enhancing its effectiveness.
A Management Representative is appointed to:
- Oversee QMS implementation and maintenance.
- Monitor quality performance against strategic goals.
- Report to management on outcomes and areas for improvement.
All staff are required to adhere to quality system requirements, and managers are accountable for ensuring compliance within their teams.
MITA Quality Policy Version 7 – April 2025