If you have a complaint about MITA Consulting or one of our kaimahi:

• In the first case, raise it with the most closely concerned MITA facilitator/staff member.
• If it is not resolved, write to the Educational Director of MITA Consulting at PO Box 21598 Henderson Auckland 0650 and it will be considered at the next meeting of the MITA Consulting Management Team

All complaints will be reviewed at the next available weekly Management Team meeting, and a representative will inform you of the suggested complaint resolution.

If you are not satisfied with the Management Team’s response, you can contact NZQA – Ph: 0800 697 296 or email risk@nzqa.govt.nz or phone (04) 802 3000.  For financial or contractual disputes you can contact Tertiary Education Disputes Resolution at – Ph: 0800 00 8337 or email tedr.org.nz.